Support

Get in touch

Questions, billing problems, refunds, bug reports or ideas: email us and a real person will reply, usually within one working day.

help@backpocket.pro

Writing from the email on your TidyFile account helps us find your account and subscription quickly.

Quicker answers

Cancel or change your plan

No need to email: open Account → Manage subscription in the app, or use the billing portal with the email you subscribed with.

Report a bug

The Help page in the app sends a report straight to us with your app version. Or email us with what you expected and what happened.

Install problems

The install walkthrough covers the warnings Windows, macOS and browsers show for new apps.